Technical Problems
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Lindylu
Technical Problems
2026-08-05 18:37:32
Checkout / Payment
Awaiting Customer
Blocking
Desktop Windows
Edge
I have not been able to checkout now for 3 days. I choose free checkout that is fine, but then I can't agree to the terms and conditions, it doesn't light up and I cant' drag it.
How do I find the technical support group please?
Lindylu
Technical Problems
2026-08-03 18:21:38
Account / Login
Resolved
Normal
Desktop Windows
Edge
I cannot checkout (Yesterday as well), I choose free checkout that is fine, but then I can't agree to the terms and conditions, it doesn't light up and I cant' drag it.
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💡 Knowledge Base Tip:
Thank you for reporting this issue.- Please use the password reset link if you cannot log in.
- If the reset email does not arrive, check your spam folder and confirm your email address is correct.
- If you see a message that the email is already registered, use the password reset rather than creating a new account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Lindylu, I was not able to reproduce the error using Microsoft edge, can you do a hard reset with ctrl f5 or try a different browser?
Faith
Technical Problems
2026-07-24 08:15:53
Account / Login
Resolved
Normal
Desktop Windows
Edge
Hi Alice! I'm not sure this goes here, but I don't know where else.
Do you use 'ap-southeast-2.amazonses.com' to mail receipts? I have been finding them in my junk file, but I don't want to add that to my whitelist without verifying it's really you.
Thank you.
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💡 Knowledge Base Tip:
Thank you for reporting this issue.- Please use the password reset link if you cannot log in.
- If the reset email does not arrive, check your spam folder and confirm your email address is correct.
- If you see a message that the email is already registered, use the password reset rather than creating a new account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Faith, I do use that as my mail sever but it should be coming from an address that has @embroidery-allsorts.com on the end.
SUZE
Technical Problems
2026-07-16 21:35:21
Checkout / Payment
Resolved
Blocking
Desktop Windows
Edge
hanging mid checkout for 24hrs
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Did you try refreshing the page?
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I am unable to replicate the problem, please try Connie's suggestion to refresh the page. Try a hard refresh using f5 key for fn + f5.
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Hi Sue, I am very sorry, I misunderstood your problem, the problem was with the paypal connection which as you know is now fixed, thank you for purchasing the cactus letters.
MARY
Technical Problems
2026-07-15 23:36:45
Checkout / Payment
Resolved
Normal
Desktop - Windows
Chrome
have selected free emb designs into cart, however---can not check out
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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The error message said "Products marked with *** are not available in the desired quantity or not in stock!" you had more than one of a couple of items in the cart that is why it would not checkout. I have checked it out for you, you will find the designs in your downloads.
Need help? 👋
💬 Support Chat
✕
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.