Butterflies & Insects

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<ul> <li>If you can't log in, read the message on screen. It now tells you the exact problem: either the email isn't registered, or the password is wrong.</li> <li>"There is no account registered with that email address. Please check the spelling, or Register if you are new here." Don't reset a password for an account that doesn't exist.</li> <li>"You have used an incorrect password. Use the "Forgotten Password" link to reset it" means the account exists but the password is wrong. Use the Forgotten Password link to reset it.</li> <li>If the reset email doesn't arrive, check your spam folder and confirm you're using the same email you registered with and the spelling is correct.</li> <li>If none of this resolves it, send full details. Your message will be posted automatically to the technical support group for further investigation.</li> </ul> <ul> <li>Please confirm a payment option is selected and the terms and conditions box is ticked.</li> <li>If the checkout is not free, ensure all items in your cart are priced at 0.00.</li> <li>If checkout does not complete, empty your cart, refresh the page, and try again.</li> <li>If you are being asked for shipping details, please tell me which product you are trying to check out.</li> <li>If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.</li> </ul> <ul> <li>If a download is missing or incorrect, it will be updated as soon as possible.</li> <li>You do not need to place the order again. The corrected file will automatically appear in your account.</li> <li>If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.</li> </ul> <ul> <li>If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.</li> <li>If a site issue causes anyone to miss the design, the availability period will be extended.</li> <li>If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.</li> </ul> <ul> <li>If you are experiencing a layout or navigation issue, it will be investigated and updates will be posted once resolved.</li> <li>If a site issue affects access to a free design, the availability period will be extended.</li> <li>If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.</li> </ul>