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I have free files that I would like, but your system tells me to check back in an hour...I don't have an hour!
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Repeated login attempts with the wrong password blocks your account for security reasons. Please make sure you use the correct password, My system does not change your password. I see that you got the free designs, I had already emailed you a response to tell you I had unlocked your account when you created another technical problem post.
Tried to change password, then sign in and it said i was blocked
I was having difficulty keeping track of what I already had had, so I copied all the Sticky Witch and Whimsical on my download page and put them in in alpha-numerical order. Sure enough I missed two. Letter M was still available so no problem. I copied the other from my cart--Sticky Witch Number 1 -- so I know I ordered what I intended. But todays downloads show "21922 Sticky-Witch-0.zip File Missing 24/10/2026" Then I did what I should have done in the first place and checked the actual files I have. I checked the download page at least 3 times and can't find Sticky Witch Number 1 anywhere there, but I have her in my files, after all. I also have Sticky-Witch-0. My downloads page also shows "21002 Sticky-Witch-0.zip File Missing 20/10/2026". The "File missing" makes me wonder if both designs ended up with the same link, but I don't know enough to know if that could cause the problem. I have all the designs, so I'm ok (unless I need to redownload them, because there is no Sticky Witch 1 and 0 is missing--but I save all my zip files, so unlikely.) But if the problem persists, someone in the future may not be able to get the files. (I really don't know how I got them!)
Second thing may be nothing, but the site sent me to PayPal twice. I got distracted the first time so I don't know what happened. When I looked back it was stuck on the "return to vendor" so I clicked the manual return, but then I was sent back before checkout was completed. This double visit has happened to me on other sites and there was no problem, but I thought you'd like to be aware. It's confusing even if not a real problem
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Faith,
thank you for taking the time to give me such a detailed report. The file missing was a real issue, I had to reupload the files because many formats had no witch with the letter.
It seems I had not attach the files properly to the 0 and 1
Those files are not in your downloads again.
The issue with paypal would be because something in your cart has triggered a payment. I have to put the prices for the free specials in with an ammount like 0.0001 otherwise it does not show the special price,
If I had put it is as 0.001 it is possible that having a lot of products in the cart could trigger a 0.01c sale which would send you to paypal.
I have fixed that now so that should not happen again -
✅ Faith marked this issue as resolved.
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Thank you, Alice. I knew you'd want to know and figure it out. I don't understand a thing about the 0.0001 and 0.001 or the 0.01c sale but that's fine with me. I really appreciate that you offer your designs free
Whimsical LC L I have done searches and cannot find it. Sorry to bother and thenk you. Such a cute set
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Thank you -
Hi Connie, the Whimsical lower case L is hear https://embroidery-allsorts.com/whimsical-witch-lc-l
The Sticky Witch PES downloads for 1, 2, C and H are plain letters/numbers without the witch.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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The Sticky Witch K is also missing the witch -
Thanks Candace, I am sorry, I see that some of the conversions did not happen properly, I will update the files and let you know when it is fixed.
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I have updated all of the files let me know if there is any problem.
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Thank you! I was able to redownload everything except the Stitchy Witch 1. I couldn't find a downloadlink for it.