Support - Groups

2026-09-27 03:56:08

Free Design Missing Open Normal Desktop Chrome

If I go to this site I can't see any designs at all, even after logging in. I tried pressing the "See all specials" but nothing came up. If I press the link from the FB page, I can see the design on this site, but it charges me and the free option is not available. Am I missing something?

Knowledge Base 2026-09-27 03:56:08
💡 Knowledge Base Tip:
Thank you for reporting this problem.
- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Alice 2026-09-27 13:51:49

There is no free designs running at the moment, I have not had a chance to digitise another set, if you are looking for all of the deisigns you will find them here. https://embroidery-allsorts.com/index.php?route=information/information&information_id=6

Sandie Support

2026-08-28 19:59:07

Layout / Navigation Resolved Normal Desktop Chrome

Hi Alice, I don't know IF you are aware that the following 3 designs have no Images on your website : Peachy 7, 8 & 9

Knowledge Base 2026-08-28 19:59:07
💡 Knowledge Base Tip:
Thank you for reporting this problem.
- If you are experiencing a layout or navigation issue, it will be investigated and updates will be posted once resolved.
- If a site issue affects access to a free design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Alice 2026-08-29 05:09:53

Thank you Sandie, I have fixed that now.

toni Support

2026-08-21 06:54:45

Checkout / Payment Resolved Normal Desktop Edge

no matter what i click the checkout button wont work

Knowledge Base 2026-08-21 06:54:45
💡 Knowledge Base Tip:
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.

Carolyn Support

2026-08-19 01:15:03

Checkout / Payment Resolved Normal Desktop Chrome

3 in cart and it won't check out those words are there but they are dull

Knowledge Base 2026-08-19 01:15:03
💡 Knowledge Base Tip:
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
Alice 2026-08-19 05:45:52

I have checked those out for you, I am not sure why they would not checkout, I did not have any issue.

Eliza Support

2026-08-18 18:02:24

Checkout / Payment Resolved Normal Desktop Firefox

Trying to confirm my order does not work.

Knowledge Base 2026-08-18 18:02:24
💡 Knowledge Base Tip:
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
Knowledge Base 2026-08-18 19:02:08

✅ Eliza marked this issue as resolved.