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for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the pro
Technical Problems
any problems with this website should be posted here
I did not get the cactus 07. I thought maybe it was skip for some reason. It doesn't matter. Thank you for giving us this freebies.
Alice, I don't see the cactus 07 5x7 and 08 5x7. Are you going to do it later or not do it? It doesn't matter either way, I was just wondering. I know I didn't miss it though. I know you are busy. I hope you are doing well.
Sandra N
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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There are only 6 cactus designs. There is no 07 and 08. -
ok, Thank you for responding.
Alice: Good morning, sorry I can't find the set that I think corresponds to today (cactus-05-5.7 ; cactus-4; cactus-E; cactus-font-E; cactus-font-4) and published today (for me it would be tomorrow) cactus-06-5.7 is missing) thank you very much for your attention.
Alice, I apologize, I made a mistake (due to a date/time error - Peru vs. Australia). Please check my downloads (order #8487 vs. 8561; order 8490 vs. 8562; order 8491 vs. 8563). I will be more careful to avoid this unintentional error.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If you are experiencing a layout or navigation issue, it will be investigated and updates will be posted once resolved.
- If a site issue affects access to a free design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Cecilia. please check the page for post about the same issue before posting, I have already answered that question for Sandie below. -
The letters you mentioned were not the letters that were posted at 10 AM Alice's time. Cactus 5, F, Cactus font rs%, F and cactus six are the
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Cactus font 5, F were the items that were posted. Cactus 06 was not posted.
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Alice the system skips the letter I and number 8 or at least I do not show a break in the dates but a break in the alphabets and numbers,
Please may I ask IF the last design of the Cactus Design Set #6 was posted as I did not see it today? I have all the other 5! Thanks in advance!
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I'm having no trouble at all, everything works awesome!! loving it!
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Hi Sandie, sorry I have just checked and for some reason I set that date for tomorrow, so it will be available then, I will leave to run as I have scheduled it.
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Thank you so much Alice!
In cart the designs all have a price. Maybe I'm coming at change over? And the Cactus 06 isn't showing. Thank you
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I have the same problem as Connie, I cannot find the 5th set to dl. Thank you for all you do and give!
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It is not changing over as it should so it is running a few minutes late until I do it manually, I am trying to iron out the issue, but the try to avoid coming right after 10 am Brisbane time if you can. Brisbane time is in the right column just above the daily specials.
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It did change shortly after my first attempt. Thank you Alice.
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Thank you for reporting this problem.