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for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the pro
Technical Problems
any problems with this website should be posted here
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Connie
Technical Problems
2026-05-07 10:18:12
Checkout Payment
Open
Blocking
Desktop Windows
Chrome
The X designs are coming up at $1.50 in the cart.
Connie
Technical Problems
2026-05-03 10:57:39
Free Design Missing
Open
Normal
Desktop Windows
Chrome
The UC T is not set to free for the day. Thank you!
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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thank you for letting me know. I have corrected the dates, it will run until 11.35 am tomorrow.
JG
Technical Problems
2026-05-03 10:35:55
Checkout Payment
Open
Blocking
Desktop Windows
Firefox
Letter S shows $0.00 but when I try to check out, it is $1.50. The T is also having the same issue.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Based on the time you posted this, the free ability had expired. 10 AM Brisbane time is the time of changing from free to not, and when the next free letter starts.
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Please try to come at about 10 minutes either side of 10 am Brisbane time at the same time each day and make sure you refresh your browser to make sure the correct designs is showing.
Connie
Technical Problems
2026-05-03 10:04:28
Checkout Payment
Open
Blocking
Desktop Windows
Chrome
Letter S is showing $0.00, during check out it is $1.50 each.
Thanks for this nice alphabet
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
toni
Technical Problems
2026-05-02 10:16:38
Checkout Payment
Open
Normal
Desktop Mac
Safari
Letter R is showing $0.00, during check out it is $1.50 each.
-
💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Need help? 👋
💬 Support Chat
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Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.