for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proThe free designs, A, a, and hula A go into the cart at $1.50 each even though they say $0.00. If I try to check out they still stay at $1.50 each and want to charge me.
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Checkout Payment
📋 Open
🔴 Blocking
Desktop Mac
Chrome
2026-04-15 10:18:07
1 reaction
👍 1
Checkout Payment
⏳ Awaiting Customer
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Desktop - Windows
Chrome
2026-04-15 00:42:01
Cannot check terms & conditions button
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I am unable to replicate the problem using chrome on windows, can you try hard refreshing the browser ctrl f5, or try a different browser, if that does not work can you please post a screenshot? -
refresh your page. If it continues, reboot your computer.
Free Design
🔍 Investigating
⚪ Normal
Desktop Windows
Chrome
2026-04-13 14:08:44
Hello Alice, This file didn't show up in downloads either. Thanks for fixing the one file and setting the Delius 5 for tomorrow.
Hula-Girl-Fringed-Skirt-07.pdf is not in my downloads
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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You should find the pdf in your downloads now.
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Thank you
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I thought Delius 5 was to be offered today?
Free Design
✅ Resolved
⚪ Normal
Desktop Windows
Chrome
2026-04-12 05:05:46
Never saw Delius-5.zip. That was 3 daygs ago (Including today). Got Delius-6.zip & Delius-7.zip. Got the 7 today
2 reactions
👍 2
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I am sorry for the inconvenience, I have been spending some much needed time with family. I have no explanation as to why the Delius 5 did not show up, it was in the database but just not showing on the front end, I have re-added it to the products and it will run tomorrow from around 10 am.
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Thank you so much Alice!x -
Hi Alice, Sorry to bother you. Just wondering which tomorrow will we be seeing Delius 5?
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The Delius 5 should show up tomorrow, I am still not sure what happened.
Free Design
✅ Resolved
❓ Question
Desktop Windows
Chrome
2026-04-10 16:15:19
I noticed that if you do a search for "Delius" there is no 5 listed at all! So perhaps that is where the problem is! Just my thought as to why it never showed up as a freebie!
3 reactions
👍 3
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hula Girl L is still $0.00
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Hula Girl L hasn't been posted as a freebie yet!
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Hula Girl L is $0.00, that's all I was posting about.
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I am sorry for the inconvenience, I have been spending some much needed time with family. I have no explanation as to why the Delius 5 did not show up, it was in the database but just not showing on the front end, I have re-added it to the products and it will run tomorrow from around 10 am. As for the Hula Girl L comment, it would help a lot if we could stick to the issue on the original post and do a separate post for separate issues. The Hula Girl L is part of the original set that did not have a fringed skirt and is one of the always free designs. https://embroidery-allsorts.com/en-gb/catalog/Free?page=2
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Sorry for causing you trouble, just wanted to let you know there was an item for $0.00 that you might not know about. Didn't have the time to answer all the necessary questions to let you now about this minor issue.
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Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.