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Layout 📋 Open ❓ Question Desktop Windows Firefox
2026-06-24 18:00:08

Alice: Good morning, sorry I can't find the set that I think corresponds to today (cactus-05-5.7 ; cactus-4; cactus-E; cactus-font-E; cactus-font-4) and published today (for me it would be tomorrow) cactus-06-5.7 is missing) thank you very much for your attention.
Alice, I apologize, I made a mistake (due to a date/time error - Peru vs. Australia). Please check my downloads (order #8487 vs. 8561; order 8490 vs. 8562; order 8491 vs. 8563). I will be more careful to avoid this unintentional error.

  • Knowledge Base
    Knowledge Base AUTO-TIP 2026-06-24 18:00:08
    💡 Knowledge Base Tip:
    Thank you for reporting this problem.
    • If you are experiencing a layout or navigation issue, it will be investigated and updates will be posted once resolved.
    • If a site issue affects access to a free design, the availability period will be extended.
    • If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Free Design 📋 Open ⚪ Normal Desktop Windows Chrome
2026-06-24 14:57:46

Please may I ask IF the last design of the Cactus Design Set #6 was posted as I did not see it today? I have all the other 5! Thanks in advance!

  • Knowledge Base
    Knowledge Base AUTO-TIP 2026-06-24 14:57:46
    💡 Knowledge Base Tip:
    Thank you for reporting this problem.
    • If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
    • If a site issue causes anyone to miss the design, the availability period will be extended.
    • If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
  • Alice
    Alice ADMIN 2026-06-24 16:00:12
    Hi Sandie, sorry I have just checked and for some reason I set that date for tomorrow, so it will be available then, I will leave to run as I have scheduled it.
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Product Download 📋 Open ⚪ Normal Desktop Windows Chrome
2026-06-24 10:05:15

In cart the designs all have a price. Maybe I'm coming at change over? And the Cactus 05 isn't showing. Thank you

  • Knowledge Base
    Knowledge Base AUTO-TIP 2026-06-24 10:05:15
    💡 Knowledge Base Tip:
    Thank you for reporting this problem.
    • If a download is missing or incorrect, it will be updated as soon as possible.
    • You do not need to place the order again. The corrected file will automatically appear in your account.
    • If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
  • Ginger
    Ginger 2026-06-24 15:08:44
    I have the same problem as Connie, I cannot find the 5th set to dl. Thank you for all you do and give!
  • Alice
    Alice ADMIN 2026-06-24 16:02:57
    It is not changing over as it should so it is running a few minutes late until I do it manually, I am trying to iron out the issue, but the try to avoid coming right after 10 am Brisbane time if you can. Brisbane time is in the right column just above the daily specials.
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2026-06-23 20:41:05

Alice I just want to Thank You for the designs you put up and the site is running smoothly!! Thanks again❤️

2 reactions ❤️ 2
  • Jan
    Jan 2026-06-24 23:44:09
    I agree wholeheartedly! Definitely worth the wait but sorry for all the work you had to put into it. Wish you didn't have so much doom and gloom you are going through as well
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Checkout Payment 📋 Open ❓ Question Desktop Windows Chrome
2026-06-21 10:13:52

The freebies are not showing up as free. Thank you, Rosie Glenn

  • Knowledge Base
    Knowledge Base AUTO-TIP 2026-06-21 10:13:52
    💡 Knowledge Base Tip:
    Thank you for reporting this problem.
    • Please confirm a payment option is selected and the terms and conditions box is ticked.
    • If the checkout is not free, ensure all items in your cart are priced at 0.00.
    • If checkout does not complete, empty your cart, refresh the page, and try again.
    • If you are being asked for shipping details, please tell me which product you are trying to check out.
    • if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
    • If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
    if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
  • Alice
    Alice ADMIN 2026-06-21 16:53:32
    there was a problem with the page cache so they were not changing over on time. I had to manually clear the cache, I will check tomorrow to make sure I have fixed the problem.

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