for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proGuest:
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Free Design
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❓ Question
Desktop Windows
Chrome
2026-04-10 16:15:19
I noticed that if you do a search for "Delius" there is no 5 listed at all! So perhaps that is where the problem is! Just my thought as to why it never showed up as a freebie!
2 reactions
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Product Download
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⚪ Normal
Desktop Windows
Firefox
2026-04-10 14:48:07
339
Alice, good evening. I'm still having trouble downloading: order #5073, Hula-Girl-Fringed-Skirt 05 PDF, won't download; yesterday, Delius 5 wasn't available (it didn't appear) to add to the cart, and today the Hula-Girl-Fringed-Skirt 07 PDF file, order #5244, isn't showing up for download. I would be extremely grateful if you could check my account. Thank you very much.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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same issue
Product Download
📋 Open
❓ Question
Other
Chrome
2026-04-10 12:51:40
Hi Alice,
Summarizing the past three days:
Hula-Girl-Fringed-Skirt-07.pdf is not in my downloads
Delius 5 was not available to add to cart
Hula-Girl-Fringed-Skirt-05.PDF would not download
4 reactions
👍 4
-
💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
-
Delius 5 was missing as in not available to order or dl yesterday, question is if I was not able to order it then how would you know to put it in my downloads? I also have missing pdf's that will not dl, they may be fixed by today, I did not have a chance to ckeck those tonight. Thank you Alice for all you do for us!
Free Design
📋 Open
❓ Question
Desktop Windows
Firefox
2026-04-10 03:03:23
The Delius 5 does not appear in today's free downloads.
5 reactions
👍 5
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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