for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proOrder ID 8229 Cactus 1 says "file missing"
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Social Community
Product Download
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Desktop Windows
Chrome
2026-06-20 10:31:33
Cactus 1 doesn't go to download. Comes back to the one of the groups instead. Thank you
1 reaction
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Cactus 1 says file missing
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The Cactus 1 file should be in your downloads now.
Checkout Payment
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🔴 Blocking
Desktop Windows
Firefox
2026-06-19 10:41:25
I clicked Payment Method and select 'Free Checkout'. When I go to click on 'Continue' it doesn't move. Therefore I am stuck. Thank you very much😇
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Thanks! I got it to work!
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Thank you, Alice! -
Did the knowledge tip base help?
The cactus Alphabet will be starting on Friday the 19th of June. The website has now moved to it's new home. Some previous posts and comments were lost in the move.
5 reactions
👍 4
❤️ 1
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We are looking forward to the cactus alphabet. I hope the new website runs much smoother for you.
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Thank Sherrie, it was actually running okay, it was just too expensive to renew the old hosing.
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Website running well. Thanks for the Cactus designs -
Love this set already!
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Thank you, Alice. This is a lovely set. I was able to check out with ZERO problems! -
I am unable to get Cactus 1 to download. It shows up in my download but when I click on it, it takes me to this page.
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It will be in your downloads now.
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Because Chickens are ridiculous creatures and I want to do them justice, I am going to do a cactus alphabet that I had already been working on. I will start it in a few days, but I will send out a newsletter at least 2 days before it starts. Then I will figure out what I want to do with the chicken alphabet so that it runs immediately after that.
9 reactions
👍 2
❤️ 7
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That sounds amazing Alice - thanks in advance! -
Thank you
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