Technical Problems
any problems with this website should be posted here
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Carolyn
Technical Problems
2026-08-19 01:15:03
Checkout / Payment
Awaiting Customer
Normal
Desktop
Chrome
3 in cart and it won't check out those words are there but they are dull
Eliza
Technical Problems
2026-08-18 18:02:24
Checkout / Payment
Resolved
Normal
Desktop
Firefox
Trying to confirm my order does not work.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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✅ Eliza marked this issue as resolved.
Debbie
Technical Problems
2026-02-11 08:27:47
[Technical Issue - Product Download] I clicked to download Space-09. When I unzipped the file I actually had Space-06
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Thank you for letting me know, The correct file will be in the downloads now. -
Thank you!
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it will be in your downloads now.
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MERCI BEAUCOUP ALICE
Minnie
Technical Problems
2026-02-02 10:34:37
When I place the today's designs in my cart, the price shows as $1.50 each or $12 for all 8 designs. not $0.00 as they should. Thanks.
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Same here, tried everything I could think of still shows price as $1.50 on each item.-
same for me not free
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Shopping cart worked fine for me - price was $0.00 but unfortunately the Space C has not shown up in my downloads yet. I love this set. :)
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I emptied my cart. Left the website for 6 hours. Then signed back in and filled my cart again with the free designs. It worked.
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Any missing downloads should now be in your download page. I am sorry for any inconvenience. If you are having problems with a price on the checkout please check carefully what is in your cart, the free designs a correctly priced so the issue will be that something with a cost is also in the cart.
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Thankfully, I've been able to get into your site today & so happy you're back online!
Need help? 👋
💬 Support Chat
✕
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.