groupe de soutien
Pour obtenir de l'aide concernant des problèmes techniques
Yesterday or today my computer on your site would not let me check out to receive the free Sacred Heart design you are offering. I agree to terms and try to click order and nothing. A lot of times I get the site isn't work9ing now. Please help me
It states my E-Mail is alreday redgestered You sen me thing but I can get anything to down load yet I received the software trail what????
-
Did you try to reset your password? I think you have 2 email addresses registered. Do you mean you did get the software trial? or you got it and could not download it?
If I go to this site I can't see any designs at all, even after logging in. I tried pressing the "See all specials" but nothing came up. If I press the link from the FB page, I can see the design on this site, but it charges me and the free option is not available. Am I missing something?
-
💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
-
There is no free designs running at the moment, I have not had a chance to digitise another set, if you are looking for all of the deisigns you will find them here. https://embroidery-allsorts.com/index.php?route=information/information&information_id=6
Hi Alice, I don't know IF you are aware that the following 3 designs have no Images on your website : Peachy 7, 8 & 9
-
💡 Knowledge Base Tip:
Thank you for reporting this problem.- If you are experiencing a layout or navigation issue, it will be investigated and updates will be posted once resolved.
- If a site issue affects access to a free design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
-
Thank you Sandie, I have fixed that now.
no matter what i click the checkout button wont work
-
💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.