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Checkout Payment
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Desktop WindowsChrome
2026-05-07 10:18:12
The X designs are coming up at $1.50 in the cart.
Knowledge BaseAUTO-TIP
2026-05-07 10:18:12
💡 Knowledge Base Tip: Thank you for reporting this problem.
Please confirm a payment option is selected and the terms and conditions box is ticked.
If the checkout is not free, ensure all items in your cart are priced at 0.00.
If checkout does not complete, empty your cart, refresh the page, and try again.
If you are being asked for shipping details, please tell me which product you are trying to check out.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
it looks like you came at the change over. I know the time is a bit out, I can't seem to do anything about that at the moment, but it is best to make sure you come well before 10 am Brisbane time and at the same time each day.
The UC T is not set to free for the day. Thank you!
Knowledge BaseAUTO-TIP
2026-05-03 10:57:39
💡 Knowledge Base Tip: Thank you for reporting this problem.
If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
If a site issue causes anyone to miss the design, the availability period will be extended.
If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Checkout Payment
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Desktop WindowsFirefox
2026-05-03 10:35:55
Letter S shows $0.00 but when I try to check out, it is $1.50. The T is also having the same issue.
Knowledge BaseAUTO-TIP
2026-05-03 10:35:55
💡 Knowledge Base Tip: Thank you for reporting this problem.
Please confirm a payment option is selected and the terms and conditions box is ticked.
If the checkout is not free, ensure all items in your cart are priced at 0.00.
If checkout does not complete, empty your cart, refresh the page, and try again.
If you are being asked for shipping details, please tell me which product you are trying to check out.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
Based on the time you posted this, the free ability had expired. 10 AM Brisbane time is the time of changing from free to not, and when the next free letter starts.
Please try to come at about 10 minutes either side of 10 am Brisbane time at the same time each day and make sure you refresh your browser to make sure the correct designs is showing.
Checkout Payment
📋 Open
🔴 Blocking
Desktop WindowsChrome
2026-05-03 10:04:28
Letter S is showing $0.00, during check out it is $1.50 each.
Thanks for this nice alphabet
Knowledge BaseAUTO-TIP
2026-05-03 10:04:28
💡 Knowledge Base Tip: Thank you for reporting this problem.
Please confirm a payment option is selected and the terms and conditions box is ticked.
If the checkout is not free, ensure all items in your cart are priced at 0.00.
If checkout does not complete, empty your cart, refresh the page, and try again.
If you are being asked for shipping details, please tell me which product you are trying to check out.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
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Thank you, Alice, for the Delius and Hula sets. And the process ren pretty smoothly too!
The X designs are coming up at $1.50 in the cart.
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.The UC T is not set to free for the day. Thank you!
Thank you for reporting this problem.
Letter S shows $0.00 but when I try to check out, it is $1.50. The T is also having the same issue.
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.Letter S is showing $0.00, during check out it is $1.50 each.
Thanks for this nice alphabet
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.Community Groups
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