The special individual letters are free, I just can't get them to show the zero price at the moment. Please go ahead and order them, the free checkout will show up. Just make sure you only have one of each in the cart.
Now that I have fixed all of the disasters I am going to get ready to take my grandchildren to the circus. Don't panic if you have missed something. I always find a way to make sure everyone has the chance to get the designs if tech problems make it difficult. I will think about it later and let you all know the plan,
Hi Alice, Can you tell me how I can get the free designs I have ordered? When I clik on the download I get not a file, if there other thing I can do to get the files????
Sorry Alice, something is just not working properly. I can see the order for alphabet letters, on downloads it was saying file missing, now says completed but will not download anything. 2 pages of downloads with ABC and nothing else.Did manage to get those, but NO others.
Hi Alice, I'm still struggling to see the items I purchased show up on the download page. I reordered the free designs that didn't show up the first time, and they still are not all on the download pages. I refreshed your site page and one of the missing designs appeared but it lost one that had already been listed. Also, can you tell me in what order the downloads are listing?, they are not ordered by date of purchase nor by order number.
Thanks so much for all you give and do. I'll check back tomorrow to see if I can finally download the Voodoo Doll K file. Thank you and I hope you had a great Circus time with your grandkids.
I'm sorry Alice, it has not been fixed for me. Free checkout still does not show up and now the order total is $15. I'll survive. Hope you and the grandchildren have a great time at the circus.
Unable to download the regular Voodoo letters. Added them to my cart and it did change to free. Was able to download the Numbered ones and the Doll voodoo letters.
Same thing happening to me.... the items show up now in my downloads, but they say File Missing and kicks me out...... Enjoy the Circus...................
The R thats free wont show up once downloaded and the letters from yesterday that I downloaded are still missing. sorry that these bugs are still popping up
I have the same problem that all the Voodoo Letters ordered show as MISSING BUT I know that Alice will fix this problem as soon as she has a moment to spare!x
I worked out the problem and have fixed it, the Voodoo letters files were not registered in the database, they will all be there in your downloads now. I haven't finished reading all of the posts, so I am not sure, but I think it should all work properly now. I just want to try and get the free checkout to show if everything is free without having to select it. I will be running this whole alphabet more slowly later, I just wanted to get it out before Halloween.
My downloads now show ONLY the voodoo letters that I have ordered (thank you Alice for fixing the -no files - problem) But all the -voodoo doll - and -voodoo dolls- files have disappeared. I have already downloaded most of them, but the X and J files never appeared. (ordered in the last couple of days). I am so sorry that this has all been such a problem for you and I'm certain that we all are grateful for you persevering to get the site running smoothly. You will undoubtedly succeed in the end xx
I have now access to ALL the files from my orders - the problem was that the downloads pages only went up to 4, Changing the page number in the address URL gave me several more pages. THANK YOU ALICE you are very nearly there xx
I was finally able to get one of the Character dolls today, I am so lost on this alpha. I thought I had more letters but it will all work out in the end. Thank you Alice!
ALice. Hope you had a great time with your grandkids. How do you adjust your downloads so the most recent are on top? I tried doing it myself, but its not letting me. You're getting there! Another problem Im having is telling the difference between the old letters and most recent. I dont have a memory.
Alice, I still cannot get the account to confirm for a check out? Is there something I am to do on my end to get this to work? I am not seeing any feedback on this issue.
Hi Alice, I have been trying to buy the Voodoo Alpha set. I have it in the cart but a shipping method isn't available and the checkout wont give me any options to go further. If you haven't gotten that far, ok, I understand. I was thinking I would just buy and let you earn something for the hassle this has been. Will wait until I hear from you.
Thank you!
The letters all have the correct files, make sure you haven't downloaded duplicates. The problem I am seeing is on the second download page do not download, they redirect to the home page, That is a weird bug that I will have to untangle tomorrow.
I was hoping to not have multiple posts about the same issue, but I am going to ignore those from now on because it gives me a headache. All of the Ordered downloads will now be available on your download page. If you are stuck at the checkout make sure you select a payement method which will be free checkout for free checkout for free items.
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The special individual letters are free, I just can't get them to show the zero price at the moment. Please go ahead and order them, the free checkout will show up. Just make sure you only have one of each in the cart.
Thanks so much for all you give and do. I'll check back tomorrow to see if I can finally download the Voodoo Doll K file. Thank you and I hope you had a great Circus time with your grandkids.
Hi Alice, I have been trying to buy the Voodoo Alpha set. I have it in the cart but a shipping method isn't available and the checkout wont give me any options to go further. If you haven't gotten that far, ok, I understand. I was thinking I would just buy and let you earn something for the hassle this has been. Will wait until I hear from you.
Thank you!
Hello Alice, my letter "B" is showing missing file so I can't download it.
I was hoping to not have multiple posts about the same issue, but I am going to ignore those from now on because it gives me a headache. All of the Ordered downloads will now be available on your download page. If you are stuck at the checkout make sure you select a payement method which will be free checkout for free checkout for free items.
Was able to place my order, but when I go to Downloads only 5 of the 11 items are showing available to Download. Not sure what to do now. Thank You.
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