The free design is the wrong letter

  • Please go to the daily freebie page and read the previous posts.
  • if the problem has already been reported there you don’t need to do anything but you can add a comment to the post.
  • I will correct the error and make sure that it runs for a reasonable length of time so that everyone can get it.
  • Any problems must be reported on the day that the letter should have been available, I will not repeat a letter if the problem is reported after the scheduled day.
  • I will never ever email a design to someone who has missed it.
  • If I am contacted about the daily free design either from the contact form or by replying to the order confirmation email I will not respond.

The only way to report a problem with the free alphabet is to use the community site, individual emails will not be answered, ever.

The free design has the wrong file when downloaded

  • Please go to the daily freebie discussion page and read the previous posts.
  • If the problem has already been reported there you don’t need to do anything but you can add a comment to the post.
  • I will replace the file as soon as I can, you will then be able to download it from the original order
  • Once you I have fixed the file the incorrect file will no longer be available to download from the order, but if you have saved it to your computer you will get to keep it.
  • If you did infact order the file on the day it was free you will have the correct one in your downloads after I have corrected the file. Please don’t tell me you ordered it but don’t have it
  • If I am contacted about the daily free design either from the contact form or by replying to the order confirmation email I will not respond.

The only way to report a problem about the free alphabet is to use the community site with emails will not be answered, ever.

The free design is not showing up or I can’t see it.

  • Navigate to the alphabet using the menu link in the left column under alphabet, have a look here for the letter that should be free.
  • If it is not there please go to the daily freebie discussion page and read the previous posts.
  • if the problem has already been reported there you don’t need to do anything but you can add a comment to the post.
  • I will rectify the problem and make sure that it runs for a reasonable length of time so that everyone can get it.
  • Any problems must be reported on the day that the letter should have been available, I will not repeat a letter if the problem is reported after the scheduled day.
  • I will never ever email a design to someone who has missed it.
  • If I am contacted about the daily free design either from the contact form or by replying to the order confirmation email I will not respond.

The only way to report a problem about the free alphabet is to use the community site, individual emails will not be answered, ever.

Please go through the following steps prior to contacting me, it will be much quicker for you if you do as it could take me several days to get back to you.

Can’t register or login

  • If you are sure you have registered then please make sure that you have activated your account by clicking the link in your activation email.
  • If you did not receive an activation email Check your spam
  • If you still can’t find the email you may have mistyped your email address (believe me this happens a lot) or your inbox may be full.
  • If you still did not get the email try to register again, if you get at a message saying you are already registered try resetting your password.

If this fails please contact me by clicking here.

100% of login problems are due to incorrect information being entered either at registration or when logging in. I strongly recommend using a password manager, I use and recommend lastpass. I have been using it for years and I never have password issues, You can use the free version but I pay a small annual fee so that it syncs across all of my devices.

I have paid for a design and I am having a problem

  • Occasionally when you purchase a design PayPal has a glitch and the design that you paid for may not complete. If this has happened please contact me by clicking here
  • Sometimes the files on the server get mixed up and the wrong file is downloaded, If this has happened please contact me by clicking here

Please download your design immediately as I cannot guarantee it will be available indefinitely. Dismiss