Wrong or Missing File Download

Order Process and File Management:

·         Order Completion: Ensure you complete your order only once. If the file is incorrect or missing, rest assured that it will be updated once the issue is fixed.

Community Engagement:

·         Checking Existing Posts: Before creating a new post, check the Community site for existing discussions about the issue. This can provide immediate solutions or updates.

·         Avoiding Duplicate Posts: If a post about the issue already exists, do not create a new one. Instead, contribute any additional information by commenting on the existing post. This approach helps streamline issue management and response efforts.

·         Action on Duplicates: To maintain an organized and efficient system, I will delete any duplicate posts about the same issue, preserving only the first one.

·         Reporting New Issues:

·         Procedure for New Problems: If the issue hasn't been reported, create a new, detailed post explaining the problem. Include as much information as possible to facilitate a swift resolution.

Communication Guidelines:

·         Email and social media: Please do not email me about these issues, as I will not respond. Similarly, avoid posting on Facebook or other social networking sites, as these are not monitored for technical support.

Contacting me:

·         If you are distressed by an interaction on the website, I encourage you to contact me for support, I will take these matters seriously. You do this by private message on the website or via the contact form

·         Please remember that I have a zero-tolerance policy for disrespectful behaviour towards me or any member of this site.