Support Overview

Reporting Issues with Free Design:

·         Where to Report: Please report any issues with the free design on the Community site. This centralized approach helps me track and address problems efficiently.

·         Reason for Centralized Reporting: Technical issues with free designs often affect many users, and responding individually via email is not feasible. This method ensures that all concerns are documented and managed in one place.

·         Availability Extension: If it's determined that a technical problem is impacting a significant number of users, I will extend the availability of the free design for an appropriate period. This ensures that everyone can access the design once the issue is resolved.

·         Contact Guidelines: Please refrain from using the contact form or replying to order verification emails about free design issues. These channels are not monitored for such reports, and I will not respond through them.

·         Social Media Posts: Avoid discussing these issues on platforms like Facebook or other sites, as I might not see or be able to respond promptly.

Contacting me:

·         If you have a problem that is not about the free design or can't be resolved using other support articles, contact me using a private message on this website or the contact form. 

·         If you are distressed by an interaction on the website, I encourage you to contact me for support, I will take these matters seriously. You can contact me via private message on this site or via the contact form.

·         Please remember that I have a zero-tolerance policy for disrespectful behaviour towards me or any member of this site.