Returns Policy

Final Sale Policy:
Due to the nature of digital goods, all sales are final and cannot be returned once downloaded.

Access Issues:
If you have trouble accessing your digital product, please contact me within 14 days of purchase for assistance.

Payment and Refunds:

• PayPal is not available for free products. By authorizing a PayPal payment, you agree to purchase the product, and no refunds will be issued for accidental purchases.
• Refunds are not available for change of mind, so please choose carefully.

Community Support:

• For questions about free designs, visit our community page to post or comment.
• For paid designs, you can post in the community or contact us directly through the contact form.

Faulty Designs:
If there is a fault with a design, please contact me for necessary modifications.

Stitching Responsibility:
I am not responsible for designs that do not stitch properly or for damage due to:

• Improper hooping
• Incorrect fabric stabiliser or thread selection
• Poor color choices

All designs are tested before release, but testing them on your materials is recommended.

Policy Updates:
We may update this policy at any time. Changes will be communicated through our website and via email.

Australian Consumer Law:
This policy complies with Australian Consumer Law, which does not require refunds for digital products unless they are faulty or not as described. For more information, visit the Australian Competition and Consumer Commission (ACCC) website.