Can't Access the Site

Site Monitoring and Issue Resolution:

·         Daily Monitoring: I check the site daily to ensure it is functioning correctly. If a problem arises, my priority is to address it promptly.

Communication Channels:

·         Contact Person: There is one trusted member who has access to my personal contact details. She will usually identify an issue and reach out to me directly if any significant issues arise. As she is not obliged to do this I will not disclose who she is.

·         Facebook Page Updates: For broader communication, consider posting questions on our official Facebook page. I strive to provide updates there as promptly as possible.

Handling Technical Issues:

·         Offer Extension: In the event of technical problems affecting many members, such as checkout difficulties, I will extend the free design offer for a reasonable period. This ensures equitable access once issues are resolved.

Community Engagement:

·         Checking Existing Discussions: Before posting about a problem, please review the community for existing discussions. If a relevant post already exists, avoid creating a new one, as it complicates the tracking process. If you have additional information, add it to the existing discussion.

Contacting me:

·         If you are distressed by an interaction on the website, I encourage you to contact me for support, I will take these matters seriously. You do this by private message on the website or via the contact form

·         Please remember that I have a zero-tolerance policy for disrespectful behaviour towards me or any member of this site.