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Technical Problems
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SUZE
Technical Problems
2026-07-16 21:35:21
Checkout Payment
Open
Blocking
Desktop Windows
Edge
hanging mid checkout for 24hrs
MARY
Technical Problems
2026-07-15 23:36:45
Checkout Payment
Resolved
Normal
Desktop - Windows
Chrome
have selected free emb designs into cart, however---can not check out
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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The error message said "Products marked with *** are not available in the desired quantity or not in stock!" you had more than one of a couple of items in the cart that is why it would not checkout. I have checked it out for you, you will find the designs in your downloads.
Faith
Technical Problems
2026-07-15 14:45:07
Free Design Missing
Resolved
Question
Desktop Windows
Edge
What happened to Z?? I was here yesterday and it was Y. (today is the15th for you and my purchase was the 14th) I spent some time figuring our what I had missed and needed to complete the alphabet (which I probably can't do this month). Sometimes I miss a day, but that's not the case with the Z. I didn't see it with the Y. Did I somehow miss it?
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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The Z finished at just after 10 am as it was scheduled. So that means it started at 10 am on the 14th finished at 10 am on the 15th, it wasn't missed. please make sure you come at the same time each day.
Jan
Technical Problems
2026-07-14 12:37:40
Product Download
Archived
Blocking
Desktop Windows
Firefox
I keep getting a 'failed' when downloading the Cactus Z... I have the item in my purchased area so I know it will work eventually
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Thank you for letting me know, It should download for you now.
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I got it to work on the 3rd try, website was probably busy but couldn't find a way to let you know... Thanks bunches!!
Leigh Ann
Technical Problems
2026-07-13 10:20:47
Checkout Payment
Archived
Normal
Desktop Windows
Edge
Free alphabets (Cactus Y) are checking out at $1.50.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Try arain, I did not get the price, just free.
Need help? 👋
💬 Support Chat
✕
Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.